Draft Document: This refund policy is a draft pending legal review.
Refund Policy
Last updated: June 2026
Subscription Refunds
HealthLynx offers refunds under the following conditions:
- Within 24 hours of purchase: Full refund if no coaching services have been consumed (no check-in feedback received)
- Trainer non-responsiveness: If your trainer has not responded to a submitted check-in within 72 hours, you may request a prorated refund
- Technical issues: If platform issues prevented you from using the service, contact support for a case-by-case review
- After 24 hours: Refunds are not available for change-of-mind cancellations after coaching has commenced
How to Request a Refund
Contact us at support@healthlynx.app with:
- Your account email address
- The subscription plan and trainer name
- Reason for the refund request
- Date of purchase
Refund requests are processed within 5–10 business days. Approved refunds are returned to the original payment method.
Platform Commission
HealthLynx's platform commission (deducted from trainer payments) is non-refundable once a subscription has been activated.